REFUND POLICY

01Online programs & bundles

• You can request a refund within 7 days of purchase if you have completed less than 25% of the program (or of the programs in a bundle).
• Programs marked as cancellable can also be cancelled from your dashboard; access ends when the cancellation is approved.
• No refund is possible after the refund window, once the progress limit is passed, or if the account has been shared or misused.

02Gym memberships

• Cancel up to 48 hours before your membership start date for a full refund.
• Once a membership has started it is non-refundable, but you can pause it for medical reasons, travel or other genuine reasons for up to 30 days per membership year. Request a pause from your dashboard (Membership → Pause request).
• Memberships can be upgraded at any time by paying the difference. Transfers to another person are possible once per membership with approval.
• If we permanently close your branch, you can move to another branch or receive a refund for the unused period.

03Workshops & events

• More than 72 hours before the start: full refund.
• Between 24 and 72 hours before: 50% refund.
• Less than 24 hours before, or no-show: no refund, but you may send someone in your place.
• If we cancel or reschedule, you get a full refund or a seat on the new date — your choice.

04How to request a refund

1. Log in and go to My account → Orders.
2. Open the order and choose Request refund, with a short reason.
3. We review requests within 3 working days and reply by email.

You can also write to support@example.com with your order number.

05How refunds are paid

Approved refunds are sent to the original payment method through Razorpay and usually reach you within 7–10 working days, depending on your bank. Payment gateway charges and GST already paid to the government may be deducted where the law allows. Coupons used on an order are not reissued.

06Exceptions

Refunds are not available for personal training sessions already delivered, free trials, promotional or heavily discounted offers marked "non-refundable", or purchases where the account terms were broken.

07Questions

Academy of Strength
Bengaluru, Karnataka, India
Email: support@example.com
Phone: +91 98765 43210